For multiple and large files, upload them in free media sharing sites (sendspace, mediafire etc.) and email us the link at service@fansdigital.com and notify us thru a phone call. You can also visit our physical stores and hand it over to us, saved in a CD or usb drive.
The best way to check this is to call us and speak to a member of our staff who have taken your earlier order. If your order hasn’t been printed it may still be possible to make changes.
Our offices are open from 9:00 am – 6:00pm. You can call us your query and it will be arranged to have your order delivered between these times thru our partner courier/delivery services.
Charges will vary depending on the item and proximity.
For best results we recommend uploading jpg or pdf files with 300dpi resolution. Lower resolution or smaller files can be uploaded, but there may be a small reduction in print quality. We will get in touch with you if the file you have uploaded cannot be used.
Images uploaded must also match the size or aspect ratio of the item purchased. If the size of the image and the size of the item do not match, we will crop the image as we see fit if there were no further instructions provided.
We can still print them, but there may be a reduction in quality. Please do not use thumbnails or screenshots. To ensure better quality, take/save your photos in the highest resolution available in your phone.
Please use “option – download” rather than “right click – save”, or taking screenshots of the photo. This will ensure that the biggest available resolution is downloaded. Please do not use thumbnails or screenshots.
Commercial printing press cannot print to the edge of a sheet of paper. It is impossible to cut exactly to the edge of your design so a little overprint (or bleed as it is called) is required on each side. For most printing jobs we require bleed (3 mm). For offset printing, it is 2 mm all sides.
It depends on the type of printing job. For photo prints, you could claim your prints within an hour. Most in-house digital printing jobs could take 3-5 days, 1 week for regular picturebooks (printing and binding) and 2-3 weeks for offset printing.
